FAQ
Herald values transparency and communication. Our well-trained investigators vow to provide frequent updates throughout the investigation, so clients can stay informed about every step. A clear and detailed plan ensures that no hidden charges are imposed. Unlike some companies, we are committed to conducting investigations through legal means, so that all the information and evidence obtained can be used for litigation support purposes. This is what makes Herald stands out and successfully gain the trust of multiple transnational corporations.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
Herald is based in Hong Kong, but we provide services across the globe. Not only are we experienced in conducting investigations in Asia Pacific regions such as China and Taiwan, our strong international network empowers us to carry out inquiries in other parts of the world. Should you need our assistance outside of Hong Kong, please do not hesitate to consult with us for a bespoke cross-border plan.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation

Supported by our legal team, Herald is dedicated to conducting all investigations through legal means, ensuring full compliance with the law. The evidence gathered in investigations can therefore be presented in court. As a result, Herald has earned significant recognition from a wide array of distinguished clients in the legal sector, with a reputable professional integrity. Furthermore, we pledge to uphold the lawful rights of clients. Before charging clients for any service, we will ensure there is no conflict of interest between us and any involving parties. For cases of pre-employment check, we will obtain the Subject’s consent before we launch the investigation.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation

According to your needs, we offer 30 minutes of free consultation on the phone or face-to-face by appointment. The consultation will be strictly confidential. We will only prepare a quotation and a detailed action plan at a client’s discretion, thus no hidden costs will be charged.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
Clients’ privacy is of utmost importance to Herald’s investigators, who are well trained to adhere to a strict code of ethics and professional conduct. We vow to keep all details of investigations strictly confidential. To safeguard the privacy of clients, a service agreement will be made between Herald and a client before we kick off a case, stating clearly that no personal data and related information shall be disclosed to a third party. Upon completion of the investigation, related records and media files may be retained for a period of up to 6 months from the date of submitting the report to the client and will then be destroyed. Alternatively, the records can be deleted immediately at the client’s discretion.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
We understand that the varying quality of business consulting companies can be worrying, but you can rest assured that Herald will never falsify evidence. Our report consists of detailed descriptions of our discoveries, with evidence such as photos, videos and audio recordings to support the results of the investigation. We obtain evidence only through legal means and state our sources clearly in the report.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
Herald’s charging model is built on the principle that clients’ rights and interests always come first. Upholding integrity as one of our core values, we strive to maintain good communication with clients to make sure that our services live up to their expectations. We will assess the complexity of a case and the procedures to tackle it before issuing a basic quotation. If there are chances that additional research may be required for other potential targets, we will clearly inform the client in advance about the charges that may arise in the future. Fees will be charged in instalments so that clients can review our services at each stage. We will only launch and charge for advanced investigation provided that clients find our initial research satisfactory and give their permission on further inquiry. We update clients regularly on our progress to ensure that no unexpected or hidden charges will be incurred.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
Herald presents the investigation results with the main objective of helping our clients solve their problems. If you prefer certain additional adjustments for how the results should be presented, you can feel free to contact us to give us further instruction. Then we will discuss the best possible way to fulfil your needs as long as the information presented remains truthful and legal.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
You can contact us through different means, mainly through phone calls or emails, if you have any enquiries or further instruction about your case. Even for non-immediate means such as emails, we will do our best to respond to you as soon as possible by constantly checking any incoming information from our clients. For urgent cases, the client may also contact us via WhatsApp to receive prompt response. It is crucial for us to be able to adjust our investigation process according to your needs. Thus, replying to our clients promptly is always one of our primary concerns when it comes to providing our services.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
To avoid any conflict of interest, we will not handle the case and all the information of the related case will also be destroyed.

Asset & Background Check, Employment Background Check, Process Serving, Due Diligence, Insurance Claims Investigation, Field Surveillance Service, Intellectual Property Investigation
It can be possible under certain circumstances and we need to review the background of your case first. Please contact us for further discussion.

Process Serving, Insurance Claims Investigation, Field Surveillance Service

It is most preferable if you can provide the Subject’s residential address, personal identification information (i.e. HKID, passport number, etc.), phone number and recent photos (or social media account information, if available / applicable). It is still possible if not all the above documents can be provided. Please contact us for further enquiries.


Asset & Background Check,
Employment Background Check,
Process Serving,
Due Diligence,
Insurance Claims Investigation,
Field Surveillance Service, Intellectual Property Investigation

HERALD is based in Hong Kong, but we provide services across the globe. Our asset search service covers both local and overseas assets, thanks to our strong international network, which can help you find out the hidden assets to fight for fair settlement.

Asset & Background Check, Due Diligence
A checklist will be provided to the client, which lists the necessary items to facilitate the searches on our side. Depends on our client’s requests, we will look for the best methodology for optimising your search result.

Asset & Background Check, Employment Background Check, Due Diligence
Generally, we will need the candidate’s information relevant to his / her background and work experience as well as the consent document signed by him / her before commencing the service. For the specific items, we could provide a more detailed list / enquiry form to you to fill in beforehand.

Employment Background Check
With support from our legal team, we are firmly committed to conducting all investigations through legal means. Under no circumstances will we resort to illegitimate ways during an investigation. This is the reason why the evidence we collected is always eligible to be presented in court. Endorsed by many clients from the legal sector, Herald’s integrity is beyond question.

Asset & Background Check, Employment Background Check, Due Diligence
Checking for companies / institutions outside the jurisdiction of Hong Kong can usually be done. However, it depends on the exact area in which you would like us to do the checking since the regulations of different areas might vary. We will discuss the feasibility with you before confirming the service.

Employment Background Check
Certainly. You may advise any methods to deliver your documents to our office. We provide our process serving service in Hong Kong only.

Process Serving
Definitely. You may advise our process server to attend the affirmation and sign the affidavit at a law firm assigned by your lawyer; or, we could arrange a lawyer for you.

Process Serving
Details of the serving attempt(s), including the date, time, related parties, movements of the Subject, and photos captured of the process serving.

Process Serving
There are different standards of process service depends on the jurisdictions and regions the document is issued from. Based on our client’s instructions, our team could serve the documents in a specific standard in the premise of adhering the law of Hong Kong.

Process Serving
For a more accurate result, it would be ideal if more personal information about the target could be provided to us for a more accurate search result. To learn about the specific items needed, we could provide you with a list of essential information needed for the checking upon our further communication.

Due Diligence
We use databases with verification from authority organizations to obtain the records of the target plus our own research (all conducted through legal means). As for site visit / business approach, our investigators will conduct discreet enquiry at the related address while capturing useful photos (only in Hong Kong jurisdiction currently) to be included in the result report.

Due Diligence
In the search result, we will include the names of databases / sources that we have used as well as the process of how we have obtained the information. Also, specifically for sites visits / business approach, we will also present the photos as clearly as possible so that the information within is shown properly, matching the content we provide in the report.

Asset & Background Check, Field Surveillance Service, Intellectual Property Investigation